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WHAT’S AT STAKE TODAY ⚡

• 💼😴 KPMG creating AI agent that works non-stop. Accounting robot never needs coffee breaks!
• 🗣️💬 OpenAI says its AI voice assistant is now better to chat with. Digital small talk levels up!
• 📝✨ Typito enters the AI tool spotlight. Another helper wants your attention!
• 💍❌ AI chip startup FuriosaAI rejects $800M Meta offer. Playing hard to get with Zuckerberg!
• 🏠🎨 Arcade expands AI creation from jewelry to home goods. Digital design gets homey!
• 🔄💰 Fair code pioneer n8n raises $60M for AI workflow automation. Process robots get funded!
• 🇨🇳💻 Chinese tech giant slashes AI costs using domestic chips. Silicon nationalism pays off!
• 🧠❓ New challenging AGI test stumps most AI models. Robot brains still have limits!
• 💭💸 Alibaba's Tsai warns of AI bubble. Not everyone drinking the hype Kool-Aid!

⚡ Latest in AI

AI job crisis? KPMG says it will create intelligent Agentic AI that works fast and never sleeps

KPMG unveils AI strategy for audit, tax, and advisory services

KPMG, one of the "Big Four" professional services networks, has announced ambitious plans to integrate intelligent agentic AI systems across its global operations, potentially transforming how the firm delivers audit, tax, and advisory services to clients worldwide. The initiative marks a significant escalation in how AI is being deployed within knowledge-based industries and raises important questions about the future of professional work.

According to David Rowlands, KPMG's global head of AI, the company is developing AI agents designed to function as "digital colleagues" that will work alongside human professionals. "Soon we will be working side-by-side with an agentic workforce that is well-trained, fast, flush with intelligence — IQ and EQ — one that ignores siloes, borders, politics and never sleeps," Rowlands told Business Insider. This statement reveals the comprehensive nature of KPMG's vision: creating AI systems that not only process information rapidly but also possess emotional intelligence to navigate complex client relationships.

Agentic AI represents a fundamental evolution beyond traditional AI implementations. Unlike conventional AI systems that simply respond to specific queries or perform narrowly defined tasks, agentic AI can independently pursue goals, make decisions, and complete complex workflows without continuous human supervision. IBM defines this approach as "focused on decisions as opposed to creating the actual new content, and doesn't solely rely on human prompts nor require human oversight." Early examples include autonomous vehicles, advanced virtual assistants, and sophisticated co-pilot systems that can manage task-oriented objectives.

KPMG's implementation strategy appears to be comprehensive, targeting multiple service lines including audit, tax, and advisory services. The firm is reportedly collaborating with technology partners to develop these AI-powered solutions, though specific partners have not been publicly identified. The primary objectives appear to be enhancing productivity, improving client satisfaction, and potentially restructuring how professional services are delivered and priced.

This move by KPMG is not occurring in isolation. Other professional services giants are pursuing similar strategies, with PwC already deploying AI agents internally to handle data processing and client communications. Umang Paw, PwC UK's chief technology officer, has emphasized their focus on leveraging AI to improve operational efficiency, customer experiences, and profitability. This parallel development suggests an emerging arms race among professional services firms to harness agentic AI capabilities.

The potential impact on employment within these firms and across the broader professional services industry could be substantial. While KPMG has not explicitly stated that these AI initiatives will lead to workforce reductions, recent statements from other industry leaders provide context for concern. Mark Zuckerberg recently claimed that AI at Meta is already reaching the capabilities of mid-level software engineers, suggesting that by 2025, AI could effectively replace human coders who currently earn mid-six-figure salaries. Similarly, IBM CEO Arvind Krishna predicted in 2023 that 30% of jobs in areas like Human Resources could be replaced by AI and automation within five years.

For professional services firms like KPMG, which employ hundreds of thousands of knowledge workers globally, the potential for workforce transformation is particularly significant. Many of the tasks currently performed by junior and mid-level professionals—document review, data analysis, report generation, and routine client communications—appear to be precisely the types of activities that agentic AI systems are being designed to handle.

The development of these systems also raises important questions about quality control, professional judgment, and regulatory compliance. Professional services firms operate within strict regulatory frameworks that govern how services are delivered and documented. Audit, tax, and advisory work often requires nuanced professional judgment that balances technical requirements with contextual understanding. Whether agentic AI can navigate these complex professional environments remains an open question that regulators will likely scrutinize closely.

From a competitive standpoint, KPMG's move represents both opportunity and risk. Firms that successfully implement agentic AI could potentially offer more competitive pricing, faster turnaround times, and 24/7 service availability. However, they also risk commoditizing services that have traditionally commanded premium fees based on human expertise and judgment. Finding the right balance between automation and human oversight will likely determine which firms gain competitive advantage in this new landscape.

Client expectations will also inevitably evolve in response to these technological capabilities. As agentic AI becomes more prevalent, clients may come to expect faster deliverables, more comprehensive analysis, and lower fees for services that have been substantially automated. This could fundamentally reshape client relationships and service delivery models across the professional services industry.

The economic implications extend beyond the firms themselves to the broader professional ecosystem. Universities and professional training programs may need to adapt curricula to prepare graduates for a workplace where collaboration with AI systems is the norm rather than the exception. Professional certification bodies like accounting institutes may need to revise qualification requirements to include AI literacy and oversight skills.

As KPMG and its competitors advance these initiatives, they will need to address growing concerns about AI ethics, bias, and accountability. Professional services firms handle sensitive client information and provide critical assurance services that markets and regulators rely upon. Ensuring that agentic AI systems maintain the same ethical standards and professional skepticism as their human counterparts will be essential to maintaining trust in these institutions.

⚡ The companies of the future

OpenAI says its AI voice assistant is now better to chat with

OpenAI Voice Assistant Update

OpenAI has updated its Advanced Voice Mode in ChatGPT to make conversations feel more natural by reducing interruptions when users pause to think or breathe.

Free users now have access to a version that allows for pauses without interruption, while paying subscribers (Plus, Teams, Edu, Business, and Pro tiers) receive additional benefits including fewer interruptions and an improved AI personality that's "more direct, engaging, concise, specific, and creative."

Why it matters: With competition heating up in the AI voice space, OpenAI's improvements aim to keep ChatGPT relevant and user-friendly as startups like Sesame and tech giants like Amazon push into conversational AI.

⚡ Create Stunning Videos Without Editing Experience

Typito is an online video editing platform built for marketing and social media content. With a drag-and-drop interface, ready-made templates, and features like text overlays, animations, and branding tools, it makes producing professional-looking videos fast and simple.

Perfect for marketers, creators, and businesses, Typito offers a cost-effective solution to boost your video strategy—no editing skills required.

Explore it here and start creating in minutes.

⚡ More AI Bites

1. 💍❌ AI chip startup FuriosaAI rejects $800M Meta offer. Playing hard to get with Zuckerberg!
2. 🏠🎨 Arcade expands AI creation from jewelry to home goods. Digital design gets homey!
3. 🔄💰 Fair code pioneer n8n raises $60M for AI workflow automation. Process robots get funded!
4. 🇨🇳💻 Chinese tech giant slashes AI costs using domestic chips. Silicon nationalism pays off!
5. 🧠❓ New challenging AGI test stumps most AI models. Robot brains still have limits!
6. 💭💸 Alibaba's Tsai warns of AI bubble. Not everyone drinking the hype Kool-Aid!

⚡ Trends for the Future

Yum! Brands to Deploy AI Voice Ordering at 500 Fast-Food Locations This Spring

AI Drive-Thru Ordering

The details:

Artificial Intelligence will soon handle fast-food orders at 500 major chain locations including Taco Bell, Pizza Hut and KFC. Through a partnership with technology company Nvidia, fast-food giant Yum! Brands announced plans to roll out AI at hundreds of its restaurants between April and June this year.

The implementation will feature voice-ordering technology designed to process complex menu orders and navigate various customer speech patterns. "Looking ahead, Yum! is expanding AI to help team members manage complex tasks, including AI agents that plan, reason and act to assist across restaurants," the parent company stated in its release.

According to Yum! Brands, the technology has already been successfully piloted at select Taco Bell and Pizza Hut locations. The AI system is expected to "optimize drive-thru efficiency and back-of-house labor management through real-time analytics and alerts." The expanded deployment will incorporate more advanced AI with improved language processing, emotional comprehension, and personalized customer interactions.

Yum! Brands isn't alone in exploring AI-powered ordering systems. Wendy's announced in February that it would implement voice-enabled AI at up to 600 restaurants nationwide following positive results from its pilot program at nearly 100 locations. Wendy's CEO Kirk Tanner noted that their FreshAI technology "improves the customer experience and enables some labor efficiencies in our restaurants."

However, not all AI implementations have been successful. McDonald's ended a pilot program last July after customers reported order inaccuracies. The fast food giant had partnered with IBM in 2021 to test AI ordering technology at over 100 locations. "While there have been successes to date, we feel there is an opportunity to explore voice ordering solutions more broadly," stated an internal memo obtained by CNBC.

The trend toward AI-powered ordering has generated mixed reactions from customers. While some welcome the technological advancement, others have expressed frustration and concern on social media platforms about the increasing automation of customer service interactions.

What makes this crucial: As major restaurant chains continue to experiment with AI technology, the industry appears to be moving toward more automated customer experiences, balancing efficiency gains against potential customer service challenges as these systems continue to evolve and improve.

⚡ Women Powerhouse Event

Women in AI: Redefining the Future of Technology

Women powerhouse all under one single event 🤩

About the event:

Women in AI is a dynamic panel showcasing how women have successfully created efficiency in their processes by leveraging technology in their business and personal lives.

Be there and support women with a great cause

Event Details:

📅 Date: April 14, 2025

📍 Location: The Moore, Miami

🔗 Register here:Sign up now

Do you have a business problem keeping you up at night?

Here’s your chance to get it solved! Share your most staggering challenges with us, and I’ll use the power of AI to find solutions tailored just for you. I’ll feature the answers in one of our upcoming Supercharged issues—let’s tackle it together!

🤖 AI Playground: Transform Your Workflow 🤖

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